Privacy Policy
Rekay’s Farming & Building Supplies Ltd.
Last Updated: 1 Jan 2026

1. Introduction

Rekay’s Farming & Building Supplies Ltd. (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data.

This Privacy Policy applies to the Rekay’s Hardware / HardwareAI mobile application (“App”) and explains how we collect, use, and safeguard your information when you use our services.

By using our App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect only the information necessary to provide and improve our services.

a) Personal Information
Full name
Phone number
Email address
Delivery or billing address
b) Business & Transaction Information
Product selections and orders
Purchase history
Invoice details
c) Technical & Usage Information
Device type and operating system
IP address
App usage behavior
Log data and performance analytics
d) AI Interaction Data
Queries entered into the AI chatbot
Responses generated for user assistance
3. How We Use Your Information

We use your data for the following purposes:

To process orders and manage deliveries
To generate invoices and maintain transaction records
To provide AI-based assistance and product recommendations
To improve app performance and user experience
To communicate updates, offers, or important notices
To ensure system security and prevent unauthorized access
To comply with legal and regulatory obligations (including ZRA requirements)
4. Legal Basis for Processing

We process your data based on:

Your consent
Contractual necessity (e.g., order processing)
Legal obligations
Legitimate business interests
5. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share your information only in the following cases:

With trusted service providers (hosting, analytics, database services)
With payment processors (if applicable)
With government authorities where required by law.

Third-Party Services

Our App may use third-party services, including:

Google Analytics – for usage insights
Supabase – for secure data storage and backend services
Cloud hosting providers

These third parties process data in accordance with their own privacy policies.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your data, including:

Secure servers
Access control systems
Data encryption where applicable

However, no digital system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary for:

Business operations
Legal compliance
Record-keeping requirements
9. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict data processing

To exercise your rights, contact us using the details below.

10. Children’s Privacy

Our App is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

11. International Users

If you access our App from outside Zambia, your data may be processed and stored in locations where our services or third-party providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated revision date.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact:

Rekay’s Farming & Building Supplies Ltd.
📍 Ndola, Zambia
📧 Email: itteam@rekayshardwarezm.co.in